RETURNS - UNWANTED ITEMS/ ITEMS PURCHASED IN ERROR

To be eligible for a return on unwanted items or items purchased in error, your item(s) must be in new, unopened and unused condition in their original packaging. You must contact us within 48 hours from the time of delivery.

Please email at EMOJISMOKE@GMAIL.COM with your request to return.

To complete your return, we will require the order number, email address or first and last name associated with your customer account.

One of our customer care team members will reply back via email and approve the return. The email will serve as an RMA (Return Merchandise Authorization) and will be stored in our database to be referred to as confirmation of the RMA upon receiving your return.

Please do not send your purchase back to the manufacturer unless otherwise instructed.



SHIPPING - UNWANTED ITEMS/ ITEMS PURCHASED IN ERROR

You will be required to pay all return shipping fees.

If you are returning items over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your return and will be unable to issue a refund until we have physical possession of the returned item(s).




REFUNDS - UNWANTED ITEMS/ ITEMS PURCHASED IN ERROR

To be eligible for a refund, the unwanted item(s) or item(s) purchased in error must be in our possession no more than 5 business days after your return has been approved.

Once your return is received, inspected and confirmed to meet the requirements of our return policy, you will be issued a refund on those items. You will receive an email notification of your refund. A credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

If your return does not meet our requirements, no refund will be issued and you will be notified by email.



CREDIT/ EXCHANGES - UNWANTED ITEMS/ ITEMS PURCHASED IN ERROR

Any unwanted item(s) or item(s) purchased in error will not be exchanged or issued store credit.



RETURNS - UNWANTED ITEMS/ ITEMS RECEIVED IN ERROR

If you received items other than what you purchased from us, you must contact us within 48 hours from the time of delivery. All items must be in new, unused and unopened condition in their original packaging to qualify for a credit, refund or product exchange.

Please email at EMOJISMOKE@GMAIL.COM with your request to return any item(s) that you received in error.

To complete your return, we will require the order number, email address or first and last name associated with your customer account. We will also need to know if you would like a refund, credit or product exchange.

One of our customer care team members will reply back via email and approve the return. You will be provided with an RMA (Return Merchandise Authorization) Number and instructions to return.

Please do not send your purchase back to the manufacturer unless otherwise instructed.



SHIPPING - UNWANTED ITEMS/ ITEMS RECEIVED IN ERROR

We will pay for and provide you with a return shipping label with tracking number included.

You will be presented with several options as how you wish to receive your return label (via email, included in package with your next order, pay for return yourself and be reimbursed with proof of shipping paid).



REFUNDS - UNWANTED ITEMS/ ITEMS RECEIVED IN ERROR

To be eligible for a refund on unwanted items you received in error, they must be in our possession no more than 7 business days after you have received your RMA number and return shipping label.

Once your return is received, you will be issued a refund on those items. You will receive an email notification of your refund. A credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Store credit or product exchanges will not be possible after a refund has been issued. Otherwise, you may email at EMOJISMOKE@GMAIL.COM.



CREDIT/ EXCHANGES - UNWANTED ITEMS/ ITEMS RECEIVED IN ERROR

To be eligible for product exchanges on items you received in error, they must be in our possession no more than 7 business days after you have received your RMA number and return shipping label.

Once your return is received, any amount paid towards the original item(s) you purchased will remain on your account as store credit until you decide how you wish to spend those funds on our website.

Once you have decided, we will re-ship your desired product(s) at our own expense.

Refunds will not be possible after a product exchange has occurred.



RETURNS - DOA (DEAD ON ARRIVAL)/ DEFECTIVE/ DAMAGED ITEMS

To be eligible for a return on DOA, defective or damaged items, you must contact us within 24 hours of delivery of those items.

Please email at EMOJISMOKE@GMAIL.COM with your request to return any item(s) that were DOA, defective or damaged out of the box.

PLEASE NOTE: Many of the issues reported as "defects" are usually a result of improper use or mishandling of these items due to lack of knowledge on the product and how to properly use and maintain them. These issues, more-often-than-not, can be resolved remotely through self-education and by applying some simple fixes or changes in the way the product is used. We will likely ask you a few questions prior to issuing an RMA Number.

To complete your return, we will require the order number, email address or first and last name associated with your customer account. We will also need to know if you would like a refund, credit or product exchange.

One of our customer care team members will reply back via email and approve the return. You will be provided with an RMA (Return Merchandise Authorization) Number and instructions to return.

Please do not send your purchase back to the manufacturer unless otherwise instructed.



SHIPPING - DOA (DEAD ON ARRIVAL)/ DEFECTIVE/ DAMAGED ITEMS

We will pay for and provide you with a return shipping label with tracking number included.

You will be presented with several options as how you wish to receive your return label (via email, included in package with your next order, pay for return yourself and be reimbursed with proof of shipping paid).



REFUNDS - DOA (DEAD ON ARRIVAL)/ DEFECTIVE/ DAMAGED ITEMS

To be eligible for a refund on DOA, defective or damaged items, they must be in our possession no more than 7 business days after you have received your RMA number and return shipping label.

Once your return is received, you will be issued a refund on those items. You will receive an email notification of your refund. A credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Store credit or product exchanges will not be possible after a refund has been issued. Otherwise, you may email at EMOJISMOKE@GMAIL.COM.



CREDIT/ EXCHANGES - DOA (DEAD ON ARRIVAL)/ DEFECTIVE/ DAMAGED ITEMS

To be eligible for product exchanges on DOA, defective or damaged items, they must be in our possession no more than 7 business days after you have received your RMA number and return shipping label.

Once your return is received, any amount paid towards the returned item(s) will remain on your account as store credit until you decide how you wish to spend those funds on our website.

Once you have decided, we will re-ship your desired product(s) at our own expense.

Refunds will not be possible after a product exchange has occurred.




PACKAGES RETURNED BY SHIPPING CARRIER REFUNDS - LOCAL

Packages returned to us by the shipping carrier for any reason excluding "return to sender" will only be refunded for the items purchased that are still in new, unused, unopened condition and in their original packaging.

Refunds will not be issued until the buyer has contacted us regarding their package.

It is the buyers responsibility to make sure all shipping address information is correct and that they or the intended recipient currently resides at the shipping address.

ANY SHIPPING FEES ASSOCIATED WITH THE PACKAGE IS NON-REFUNDABLE.




PACKAGES RETURNED BY SHIPPING CARRIER REFUNDS - INTERNATIONAL

Packages returned to us by the shipping carrier for any reason excluding "return to sender" will only be refunded for the items purchased that are still in new, unused, unopened condition and in their original packaging.

Refunds will not be issued until the buyer has contacted us regarding their package.

It is the buyers responsibility to make sure all shipping address information is correct and that they or the intended recipient currently resides at the shipping address.

It is the buyers responsibility to know whether or not the items they purchased will clear customs of the country to where the package was to be delivered.

ANY SHIPPING FEES ASSOCIATED WITH THE PACKAGE IS NON-REFUNDABLE.



LATE OR MISSING REFUNDS (If Applicable)

If you have not received your refund after 3-5 business days of receiving a refund notification, you should contact the bank/ credit card company associated with the card used to place the refunded order for details.

If they provided inadequate information/ assistance, please email at EMOJISMOKE@GMAIL.COM and we will further investigate.



GIFT CARD REFUNDS (If Applicable)

Refunds on purchases made with gift cards can only be issued to the original gift card used to complete the transaction. If we are unable to issue a refund to the original gift card for whatever reason, you will only be allowed store credit for the amount owed.

If you have not received your refund after 3-5 business days of receiving a refund notification, you should contact the bank/ credit card company associated with the card used to place the refunded order for details.

If they provided inadequate information/ assistance, please email at EMOJISMOKE@GMAIL.COMand we will further investigate.